Terms & Conditions

TERMS  & CONDITIONS

IS VACCINATION REQUIRED? 

Within Australia some local indigenous communities may require proof of vaccination against COVID19

At the time of writing the Maldives government no longer requires proof of vaccination to enter.

Most African countries no longer require proof of vaccination against COVID19 upon entry.

It’s important you do your own home work regarding vaccine requirements for your flights, transits and the countries you intend to visit as the rules are subject to change at any time. 

Travel in or outside of Australia. It is important you have your own travel insurance policy that covers COVID19 (there are plenty of options out there) as well as general travel, medical and emergency evacuation coverage and any special coverage you may require, for which you must seek your own advice and your own personal insurance. We are no longer offering special terms and conditions related to COVID 19.

ADVENTURE TOURISM CAN BE DANGEROUS

Travelling in remote areas, 4WD’ing off road, surfing, fishing, on boats at sea or on Safari in Africa, these are all great past times we enjoy but they can be dangerous resulting in injury or death. Upon joining any of our tours you understand these activities can be dangerous and partake in them at your own risk. Moon Tours is not responsible for any injury or death, damage to property or vehicles in activities you partake in joining these tours. You seek the thrill of adventure, remote wilderness, isolation, wildlife and waves which we enjoy sharing with and taking you too but is your responsibility to make sure you are well insured, personal, vehicle, travel or otherwise and that you are physically fit, medically willing and able to partake in the adventure. We are not doctors and we do not know your medical history or your physical ability and we can not say if you are or are not able to travel so far from assistance, over rough roads, rough seas, across continents or if you can handle the excitement of an elephant charge or your vehicle being scratched or worse. We are not licensed 4WD trainers, African safari guides, surf coaches or boat captains, of course we help you and assist you with everything we know from our experience but we can not drive for you, we can not surf for you and we cannot guarantee you won’t do something silly like get out of a vehicle and try to pat a zebra in Africa. That is all on you, you assume full responsibility knowing that these activities are dangerous, can be deadly and by choosing to join us on any tour you do so at your own risk and accept that Moon Tours or it’s employees are not responsible for any injury, death, damage to property, vehicles, trailers, surfboards or anything related to you taking on those risks.

In addition and without limitation, Moon Tours,  is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection to the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transport mechanism to arrive or depart on time.

*TRAVEL INSURANCE / CANCELLATIONS & REFUNDS

Travellers must take out their own personal travel insurance at time of booking to cover any missed service or cancellations for any reason including force majeure.

Moon Tours does not accept responsibility or give refunds outside of its payment and refund terms and conditions listed below.

Moon Tours does not accept responsibility or give refunds of any kind with respect to any third party product or service, accommodation or tour provider. Any disputes, claims or refund requests will be at the discretion and subject to the providers terms and conditions. Moon Tours will assist should disputes and refund requests arise but is not liable or in a position to offer refunds on behalf of third party suppliers products and service as a booking agent.

Please see below for more detailed terms and conditions.

GENERAL INSURANCE 

Activities inside Australia; Moon Tours is insured for liability when conducting business inside Australia hosting 4WD tag-along tours. This does not include personal injury, medical evacuation, ambulance, vehicle, cancellation or any other type of insurance for individuals, groups or business partaking in activities with Moon Tours.

Activities outside Australia; Moon Tours is not insured or responsible for insurance coverage for individuals, groups or business’s as an agent for contracting parties outside Australia. Partners of Moon Tours listed on our website we believe to the best of our knowledge are fully insured and comply with all local laws within the countries they conduct business and offer their services. This does not included personal injury, medical evacuation, cancellation or missed services insurance. Every client travelling overseas must take out their own personal travel insurance to be covered.

ACCEPTANCE OF THESE TERMS

Acceptance of a quotation from Moon Tours constitutes acceptance of these Terms and Conditions which take effect immediately.

PAYMENT TERMS

An online booking form must be submitted by all travellers

Non refundable 30% Deposit is required to confirm your booking

Credit Card payments are accepted for the initial online booking deposit $1000AUD / $1000USD respectively  without additional fees. 

Additional Credit Card payments above the initial $1000 subject 4.5% (USD amounts) and 2% (AUD amounts)

BALANCE DUE DATES

All tours outside of Australia or any private boat charters subject to invoice balance being paid in full no less than 90 days before the travel date

All 4WD tours inside Australia subject to invoice balance being paid in full no less than 60 days before the travel date

USD BANK TRANSFERS

USD bank account details shown on the invoice. 

We accept the equivalent in AUD from Australian clients and offer to transfer into our USD account on their behalf with an additional $50AUD fee to be added at the time of transfer.  AUD payments to be calculated using the NAB foreign exchange rate calculator in the link below and transferred directly into the AUD account shown on the invoice.
https://www.nab.com.au/personal/international/foreign-exchange-rates?return#/calculator

DEPOSITS

A 30% deposit is payable within 7 days of confirming a booking, with the final balance due 90 or 60 days respectively prior to arrival. If a booking is made 90 days or less before arrival, the full cost is payable immediately. Last minute bookings are payable before arrival. Failure to pay on time may result in automatic cancellation of a booking with cancellation penalties payable to Moon Tours. Please email proof of payment to your Moon Tours travel consultant. There is a fee for payments by credit card which is advised at the time of booking or making a payment. Generally 2% – 5% depending on the method of payment and currency.

Moon Tours will accept deposits to be paid by credit card, bank transfer, cash or cheque and reserves the right to pass on any credit card, bank transfer, PayPal or any other fees associated with receiving the deposit amount.

CLAIMS AND REFUNDS FROM MOON TOURS AS AN ACTING BOOKING AGENT FOR THIRD PARTY SUPPLIERS IE HOTELS, LODGES, AFRICAN SAFARIS, BOATS, RIVER CRUISERS & ANY OTHER CONTRACTED SERVICE OR ACCOMMODATION SUPPLIERS.

Moon Tours does not offer or give refunds outside of it’s terms and conditions for any reason on behalf of any supplier products or service carried out by third parties in respect to Moon Tours as a booking agent for any missed services subject to force majeure. Third party products and service are subject to third party terms and conditions and are available on third party supplier websites and or on request. 

Moon Tours does not offer refunds on behalf of third party providers such as hotels, tour operators, airlines or any other provider of product or service as a booking agent. 

Moon Tours does not offer refunds in the event of personal injury, airplane delay, mechanical breakdowns, weather, sickness, strikes, war, criminal acts, quarantine,  border closures, missed service, acts of god or anything out of it’s control and or force majeure.

Travel insurance is your friend and a must for anyone booking a holiday with Moon Tours or anyone of its suppliers. 

NON REFUNDABLE DEPOSITS

Deposits are non refundable. Travellers must take out personal travel insurance to cover any cancellations that may arise.

Deposits for all trips are non refundable unless otherwise agreed to at Moon Tours discretion. Should third parties offer refunds Moon Tours may, at their discretion, and in fairness, refund that money to the client less any expenses incurred. That’s fair enough.

BALANCE OF TOUR PRICE AFTER INITIAL DEPOSIT AMOUNT HAS BEEN RECEIVED

Moon Tours will accept the balance of the tour price to be paid by bank transfer, cash, cheque  or credit card (Credit Card fees apply) and reserves the right to pass on any bank and transfer fees associated with receiving the balance payment. 

At the time of writing USD credit card payments incur 4.5% additional fee (Visa or Mastercard only)

At the time of writing AUD credit card payments incur 2% additional fee (Visa, Mastercard, AMEX accepted)

CANCELLATION

All cancellations should be made in writing. Cancellation charges (calculated on the total value of the booking):

Group bookings and F.I.T (Free Independent Traveller) bookings.
– If cancelation is received more than 90 days prior to arrival – 30% of the invoice value will be retained by Moon Tours.
– If cancellation is received less than 89 days prior to arrival – 100% of the invoice value will be retained by Moon Tours.

LOCAL LAW

Suppliers of products and services to Moon Tours and their respective clients are subject to local law and supplier Terms and Conditions. Any disputes or claims will be subject to local law and the supplier terms and conditions.

LIMITS ON MOON TOURS RESPONSIBILITY

Moon Services Pty Ltd, trading as Moon Tours, its employees, shareholders, officers, directors, successors, agents and assigns, does not own or operate any entity which is to or does provide goods or services for your trip with the exception of a limited number of vehicles. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers. All such persons and entities are independent contractors. As a result, Moon Tours, is not liable for any negligent or wilful act of any such person or entity or of any third person or force majeure.

In addition and without limitation, Moon Tours,  is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection to the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transport mechanism to arrive or depart on time.

There are many inherent risks in adventure travel of the type involved with Moon Tours and or its third party suppliers, which can lead to illness, injury or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities. Passenger assumes all such risks associated with participating in the trips and activities provided.

ACCOMMODATION

All accommodation, room type(s) and specification are as shown in the itinerary

MEALS

Meals are as shown in the itinerary and non refundable

TRANSFERS

Transfers are shown in the itinerary and non refundable

ITINERARY

Accommodation, activities and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Moon Tours’s control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.  Moon Tours also reserves the right to withdraw a tour or any part of it, to make such alterations to the itinerary or the tour inclusions as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control in the case of force majeure.

In case of any appreciable variation in the tour price due to these circumstances, Moon Tours reserves the right to make adjustments to the tour costs as necessary.

SPECIAL REQUESTS

Specific requests should be advised at time of booking. Please note that every effort will be made to secure special requests, however; they cannot be guaranteed.  Certain special requests may require upfront payments.

BOOKING MOON TOURS SUNOVA SUPs FOR SOLE USE IN REGARD TO MALDIVES SUP SURFING HOLIDAY ONLY

TRANSPORTATION

Transportation will be as specified in the itinerary.

BAGGAGE

Handling of baggage only as specified in the quotation. Weight restrictions for baggage on some routes on internal/domestic flights may apply; details of which will be provided with pre-tour documentation. Baggage and personal effects are at the owner’s risk throughout the tour and Moon Tours assumes no liability for lost or damaged baggage. Baggage insurance is strongly advised.

Please check with your international carrier for other baggage restrictions applicable to your international flight.

TAXES AND GRATUITIES

Hotel taxes as imposed by city and state governments are included. Airport taxes are included where specified in the itinerary.

Gratuities for guides, drivers, porters, camp staff, ship crew and Tour Managers are not included and are at the discretion of the traveller.

PRICES & ARRANGEMENTS

The tour price includes planning, handling and operational charges and is quoted based on the current rates of exchange and tariffs. Entrance fees as part of scheduled sightseeing tours are also included in this price.  This price is subject to revision in line with significant changes in foreign currency, tariff rates, taxes etc.

EXCLUSIONS

The cost of obtaining passports, visas, excess baggage charges, items of a personal nature such as drinks, laundry, telephone calls, fax charges and excess baggage charges unless expressly included in writing, are not included in the tour price.

PHOTOGRAPHY

Moon Tours reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a program with Moon Tours, travellers agree to allow their images to be used in such photographs. Travellers who prefer that their images not be used are asked to identify themselves to Moon Tours prior to final payment and they will be exempted from this photography waiver clause.

HEALTH PRECAUTIONS

Please ensure that you consult your personal physician about anti malaria precautions and other inoculations and vaccinations before travel. Where applicable, please ensure that whilst travelling you carry a valid Yellow Fever certificate.

TRAVEL ADVISORIES/WARNINGS

It is the responsibility of travellers to become informed about the most current travel advisories and warnings by referring to their respective government agencies. In the event of an active State Department or government agency Travel Warning against travel to specific destination location(s) of the trip, should the traveller still choose to travel, notwithstanding any travel advisory or warning, the traveller assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.

TRAVELLERS’ REPRESENTATIONS

Traveller(s) represent(s) that neither he or her nor anyone traveling with him or her has any physical condition or disability that could create a hazard to him or herself or other members of the tour. Moon Tours reserves the right to remove from the trip, at the sole expense of the traveller, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.

AIR TRANSPORTATION

Airlines concerned are not to be held responsible for any act, omission or event occurring while passengers are not on board their aircraft. International air carriers are also subject to international air conventions limiting their liability. These limitations of liability are explained on the e-ticket or on the reverse of the airline ticket and when issued, this constitutes the sole contract between the respective air carrier(s) and their passengers.

PASSPORT & VISAS

Please note that passport holders are responsible for obtaining the required documentation applicable for entry.  Please note also that passports must be valid for six (6) months before departure and should also have sufficient blank pages for visas and immigrations stamps. Moon Tours cannot be held responsible should you be denied entry to a country due to non-compliance with these requirements.

TRAVEL INSURANCE

Moon Tours strongly recommend all clients take out comprehensive travel insurance at the time of booking and prior to date of travel.  This insurance should cover cancellation and curtailment, all medical expenses including evacuation/repatriation, personal baggage, personal liability, death and permanent disability and travel document insurance. Moon Tours cannot be held responsible for any costs arising from such loss or injury.

ARBITRATION AGREEMENT

Any claim arising out of or relating to these Terms and Conditions, to the Limits on Moon Services Pty Ltd, trading as Moon Tours, responsibility clause, to the brochure, to any information relating in any way to the trip, to the trip itself or to any products or services related to the trip, shall be settled in the first instance by binding arbitration in the applicable legal forum. In lieu of a personal appearance at arbitration the arbitration may be conducted by telephonic means. Arbitration is the exclusive forum in the first instance for dispute resolution and except as otherwise provided by statute, each party shall bear its own costs and expenses and an equal share of the arbitrator and administrative fees.